Refund & Delivery Policy

1. Overview

GrooveSheet sells subscriptions, which provide credits each billing cycle, and one-time purchases: minute packs and single-song unlocks. Credits can be used to run music transcription and/or separation jobs, measured by the duration (seconds) of audio submitted and/or processed.

2. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation stops future renewals and will take effect at the end of your current billing period. You will retain access to paid features until the end of that period.

3. Refunds

Unless required by applicable law, subscription fees are non-refundable, including for partially used billing periods.

We may provide refunds or credits at our discretion in cases of:

  • Duplicate charges
  • Billing errors
  • Unauthorized payments (subject to investigation)

4. Credits & Expiry

  • Paid subscription plans receive a monthly allocation of credits that renew each billing cycle.
  • Unused monthly credits expire at the end of the billing cycle and do not roll over unless explicitly stated on your plan.
  • Minutes from a minute pack do not expire.
  • Free tier credits do not renew. Once used, free tier credits are not replenished.

5. Failed Jobs / Service Issues

If a job fails due to a technical issue on our side, we may restore credits for the affected portion once verified.

6. How to Ask for a Refund

Email support@groovesheet.net with the email address of your account (or the one you paid with) and the order reference shown after payment.

An approved refund goes back to the payment method you used: your card, PayPal, Klarna or Alipay HK. Card and wallet refunds usually arrive within 5 to 10 business days, depending on your bank or provider. For a Klarna purchase, Klarna updates or cancels your payment plan.

7. Delivery

Everything GrooveSheet sells is digital. Nothing is shipped, and there are no shipping fees. Subscription credits and minute packs are added to your account as soon as payment is confirmed, and a song unlock starts the full song as soon as payment is confirmed. Transcription and separation results are delivered in your browser and can be downloaded from your account history.

If a purchase does not appear in your account within an hour, email support@groovesheet.net and we will add it or refund it.